Returns, Exchanges & Refunds

Order Tracking
How To Track Your Order

If your order is incomplete, over-delivered or damaged, or if you wish to change or cancel your order, please contact us via the contact page or refer to the receipt which you receive with your order which has a comprehensive itinerary of returns and exchanges or alternatively by phone on 0191 731 6878.

We regret that if customers do make cancellations of order by email we may during busy times be unable to cancel your order due to our swift dispatch system.

Track Your Order From Our Warehouse To Your Door

We at Tuf Wear know everyone is always in a hurry to get their newt equipment and for that reason we've signed up with the courier who we believe give the most concise and precise order tracking in the business. Reliability in order tracking is very important to us as a business and you our valued customer.

We want you to feel comfortable from the minute you enter out website until your trainers are delivered. That’s why once your shoes have been promptly dispatched from our central warehouse, we will e-mail or text you a unique order tracking reference number to put your mind at ease.

On most occasions you will not require the order tracking reference as you can be safe in mind that Tuf Wear will dispatch and deliver your trainers with all haste direct to your front door, safe in the knowledge that Tuf Wear take pride in being one of the best in the business for promptness and courtesy.

You can log onto your account on our web site and view your order. The dispatch details show the dispatch date, the carrier and the tracking reference. In the case of most UK deliveries, track the delivery progress of your order by going to the Royal Mail Track & Trace web page and entering the tracking reference.

In the event of dispatch via a carrier other than Royal Mail, a similar tracking facility will usually be available via the carrier's web site.

Our carriers will normally attempt to deliver your order during their working hours, typically 9.00am to 6.00pm Monday to Friday (excluding Bank Holidays). If there is no one available to receive the delivery, the carrier will leave a card explaining what has happened. Sometimes the carrier may attempt to leave the parcel with a neighbour, otherwise it is likely to be sent to a local post office, sorting office or carrier's depot.

If you have questions about, or are experiencing difficulties with your order, please email sales@tufweardirect.com or telephone our customer support team on 0191 731 6878 .