Returns

Your receipt acts as your returns note. In the space provided at the bottom of the receipt, please tell us the reason for your return and what you would like us to do (e.g. refund, exchange for another item, etc.) and enclose this with your returned item. Wrap the item securely (ensuring the original packaging is not damaged) and send it to the address below.

We regret we do not offer a free returns service, however if you believe the item is damaged or not as described, please forward a picture of the item for us to inspect. If we confirm the item is faulty we will refund your return postage accordingly.
If you have any questions regarding your purchase, please contact us at:

(t) 0191 7316878
(e) sales@tufweardirect.com

Return address:

EXB Unit 89
North East BIC
Alexandra Avenue
Sunderland
SR5 2TH